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Title: An Approach to Design Services Key Performance Indicator Using COBIT5 and ITIL V3
Authors: Husni Teja Sukmana
Retno Ayu Widiyaningrum
Kudang B Sminar
Issue Date: Jun-2015
Publisher: ARF Sourcing Islamabad Pakistan
Series/Report no.: International Journal of Information Technology & Business Management;Vol. 35 No. 1 (hal.018-024)
ISSN: 2304-0777
Appears in Collections:Husni Teja Sukmana

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