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Title: Faktor-Faktor Yang Mempengaruhi Tingkat Kepuasan Mustahik Atas Pendayagunaan Dana Zakat Pada Program Kesehatan Di Rumah Sehat Baznas Jakarta
Authors: Nur Awaliyah Musfirah
Tini Anggraeni
Advisors: Burhanuddin Yusuf
Keywords: satisfaction mustahik;health;zakah
Issue Date: 26-Jul-2017
Publisher: Jakarta: Fakultas Ekonomi dan Bisnis UIN Syarif Hidayatullah Jakarta
Abstract: This study uses purposive sampling with 100 respondents mustahik RS Baznas Jakarta. This research uses quantitative analysis method and multiple linear regression with SPSS version 22.0 software. The findings of this study indicate that tangibles and assurance have a positive effect on the satisfaction of mustahik. While emphaty, reliability and responsiveness do not affect the satisfaction of mustahik. The findings of this study also show that simultaneous the physical form, caring, reliability and assurance have an effect on the satisfaction of mustahik.
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