Please use this identifier to cite or link to this item: http://repository.uinjkt.ac.id/dspace/handle/123456789/35799
Title: Faktor-faktor yang mempengaruhi tingkat kepuasan mustahik atas pendayagunaan dana zakat pada program kesehatan di rumah Sehat Baznas Jakarta
Authors: Nur Awaliyah Musfirah
Advisors: Burhanuddin Yusuf
Tini Anggraeni
Keywords: satisfaction mustahik, health, zakat
Issue Date: 26-Jul-2017
Publisher: UIN Syarif Hidayatullah Jakarta: Fakultas Ekonomi dan Bisnis, 2017
Abstract: The purpose of this study is to analyze the factors that affect the satisfaction of the case study mustahik at RS Baznas Jakarta. The dependent variable in this study is the satisfaction of mustahik, while the independent variable is tangibles, the emphaty, the reliability, the responsiveness and the asurance. This study uses purposive sampling with 100 respondents mustahik RS Baznas Jakarta. This research uses quantitative analysis method and multiple linear regression with SPSS version 22.0 software. The findings of this study indicate that tangibles and assurance have a positive effect on the satisfaction of mustahik. While emphaty, reliability and responsiveness do not affect the satisfaction of mustahik. The findings of this study also show that simultaneous the physical form, caring, reliability and assurance have an effect on the satisfaction of mustahik.
URI: http://repository.uinjkt.ac.id/dspace/handle/123456789/35799
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